FAQs

After placing your order, a dedicated account number will be automatically generated for you at checkout. Simply make a bank transfer to that account number to complete your purchase.

Once your payment is made, confirmation is processed within a maximum of 6 hours. You will be notified once your payment has been confirmed and your order is being processed.

For customers in Lagos, we offer same-day delivery either to your doorstep or to a pickup station closest to you. Just select your preferred option at checkout.

Yes, we do! For customers in other states, delivery is available through designated pickup stations in your area. You'll be able to select the nearest pickup station to you during checkout.

Once your order has been dispatched, you will receive a notification with details about your pickup station or delivery status so you can plan accordingly.

Delivery timelines vary by state and location. Once your payment is confirmed, our team will provide you with an estimated delivery date based on your location.

Changes to your delivery option may be accommodated if your order has not yet been processed. Please reach out to our customer support team as quickly as possible after placing your order to make any changes.

We accept returns within 7 days of delivery or pickup, provided the item is unused, in its original condition, and in its original packaging. To initiate a return, contact our support team with your order details. Once the returned item is received and inspected, a refund or replacement will be processed within 3–5 business days. Please note that items returned due to buyer's remorse or wrong size/color selection by the customer may attract a restocking fee.

We sincerely apologize if this happens! Please contact our customer support team within 48 hours of receiving your order, with photos of the item and your order details. We will arrange for a replacement or full refund at no extra cost to you.