At Kezthanmart, we stand behind every product we sell. If something isn’t right, we’ll make it right. Here’s exactly how our return and refund process works.

What Can Be Returned

We accept returns under the following conditions:

– The return request is made within 7 days of delivery or pickup

– The item is unused and in its original condition

– The item is in its original packaging with all accessories, tags, and documentation intact

Items that do not meet these conditions will not be eligible for a return.

What Cannot Be Returned

Certain items are non-returnable by nature. These include:

– Personal care and hygiene products (once opened)

– Perishable or consumable goods

– Items marked as “Final Sale” at the time of purchase

– Products damaged due to misuse, mishandling, or improper installation by the customer.

Wrong or Damaged Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 48 hours of receiving your order. Send us:

– Your order number

– A clear photo of the item and the packaging

Once verified, we will arrange a replacement or full refund at absolutely no cost to you. This is non-negotiable on our end: you ordered right, we deliver right.

Buyer’s Remorse & Wrong Selection

If you ordered the wrong size, colour, or variant, we understand because it happens. We’ll still work with you, however a restocking fee may apply in these cases. Please reach out to our support team and we’ll advise accordingly.

How Refunds Work

Once we receive and inspect your returned item, your refund will be processed within 3 to 5 business days. Refunds are issued via bank transfer to the account details you provide. We do not issue cash refunds.

You will be notified via email or phone once your refund has been processed.

How to Initiate a Return

  1. Contact our support team within 7 days of delivery
  2. Provide your order number and reason for return
  3. Share photos if the item is damaged or incorrect
  4. We’ll confirm eligibility and provide next steps
  5. Return the item in its original packaging
  6. Receive your replacement or refund within 3–5 business days

Contact Us

📧 Kezthan@gmail.com

📞 0818 170 9697